Ordering is easy, just follow the basic steps outlined below:  Browse the website for the products you need.  Add products to cart by clicking on the + sign. Follow the instructions by adding your address and choosing your preferred payment method and place your order. Hooray! Now just leave the rest to us to pick the best produce and deliver it to your doorstep. For further assistance you can contact our customer service team through the online chat, or calling us on 042 842 242, or send us an email on support@kitcart.ae

Once you place an order you will receive a confirmation email and SMS.

There is no minimum amount for order but better you make purchase of 50 AED for free delivery.

At the moment we deliver to Dubai only, but very soon we will be delivering to the rest of the Emirates. You can subscribe to our newsletter to be updated with our new delivery emirates.

We love free delivery as much as you do. Just make sure your order value is equal or more than 50 AED or below AED 50 also you can make purchase with delivery charges AED 10.

Delivery times are different from location to the other. Please choose your location on the checkout to see the delivery times available for your area

Like to plan ahead, smart thing! You can choose the schedule option on the checkout and select the day and time you want to schedule your delivery.

You can change, reschedule, or cancel an order at any time before the order gets shipped.
You can cancel the order thought “My Orders” page in your account dashboard, or simply reach out to our customer support team and they will be happy to support you. You can contact us through the online chat, or calling us on 042 842 242, or send us an email on support@kitcart.ae.

We are making sure to keep you informed of your order status through email and SMS when possible. And to know more details on the status of your order, you can simply log into your account and go to your order history to see your order status progress.

If you think you may not be home on time to receive your order, or if you miss your delivery, please get in touch with our Customer Support team and they will do the needful to ensure the delivery of your order. You can contact us through the online chat, or calling us on 042 842 242, or send us an email on support@kitcart.ae.

We offer as many time slots as possible while still being able to deliver on time to every customer. Nevertheless you can reach out to our customer support team, and while we can’t promise we will be able to accommodate special delivery time, we will do our best to meet your expectations. Please get in touch with us through the online chat, or calling us on 042 842 242, or send us an email on support@kitcart.ae.

We offer multiple payment methods to meet our customers’ expectations. You can pay for your order via PayPal, Credit card or Cash on delivery.

Please refer to the Return & Refund policy and get in touch with us through the online chat, or calling us on 042 842 242, or send us an email on support@kitcart.ae.